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FAQ
Who are you?
We are The Treasure Trove. Located in Central Washington State. Our Web Site has been serving the Online Community Since 1996. Our Secure Server makes sure your credit card info is sent as Securely as possible. We also take orders by fax, mail and even have a Toll Free Number for your connivance.
What are your hours?
We are normally available between 9:00 a.m. - 5:00 p.m. Pacific time by phone. Our Secure Server of course never takes time off and is available 24/7 and 365 days a year.
What payment methods do you take?
We take Visa, Master Card, American Express and Discover on our website by phone or faxed in. We also take Paypal on our website and payments can also be mailed to us. Please note that if you pay by check your order will be held for 14 days to ensure it clears our bank.
How long does a Standup take to arrive?
Normal delivery time is between 7-16 business days from the time your payment is processed. During bad weather, Christmas shipping rush and acts beyond our control can increase this time.
Do you do custom orders?
We have custom standups available from $99.95 each. Please call us for infomation 1-800-575-1811
Do you accept returns?
Returns are accepted except for auction items. There is a 20% restock charge and the shipping is not refunded. No returns will be accepted without prior authorization.
Can I cancel my order?
Once your order is processed there is normally no way to cancel it. Please make sure that your order is correct, that you do want the items and that the noted shipping time is agreeable.
My Merchandise arrive damaged what can I do?
First thing under NO CIRCUMSTANCES return anything without prior authorization.
If you send something back without our authorization
NO REFUND will be given.
We cannot make any exceptions to this.
If you have damaged merchandise you must send us the tracking number on the package and a description of the damage. We will file a claim for you. Please note that we have no responsibility on damages, it is up to the shipping company to make restitution. If the item is still available we will try and have a replacement sent out before we have been reimbursed from the shipper if it is not we will issue a refund only after the shipper has refunded us. You must save both the shipping box and the damaged item for inspection for at least 10 business days.
We have not received our order
Normal delivery time is between 7-12 business days from the time your payment is processed. During bad weather, Christmas shipping rush and acts beyond our control can increase this time.
If you have not received your merchandise in this time frame please contact us for information. We will track the items for you and let you know the status. Please understand that this can take a little time. If for some reason the item has not shipped we will have it expedited if in stock. If it is temporarily out of stock we will give you a ETA and you can then let us know if you wish to wait, take a substitute or cancel the order. If we find that this has been delivered we will give you the tracking number and information. Please understand that once the item has been shipped all claims must be made with the carrier. We will do everything we can to get a replacement sent before your claim is settled but sometimes we must wait for the Carrier to settle the claim first.
Do you charge Sales Tax?
If the Standup is shipping to California tax of 8% must be added to the cost of the Standup.
If the Standup is shipping to Washington State tax of 7.7% must be added to both the cost of the Standup and the shipping.
Please note that we are not able to ship to these states without the Sales Tax being paid.
Where do you ship?
Our shipping rates is to the Continental United States. Alaska, Hawaii are additional. We can ship most standups to Canada or elsewhere but be aware that the shipping can run over $150.00 to some countries